by Mark'd by design | Sep 20, 2022 | Customer Experience
Start with Why by Simon Sinek is a great pivot from the business standard of prioritizing what or how (though these are important things to know as well), but I think it can be a little confusing to divide out what why we allow to guide our compass. For instance, my...
by Mark'd by design | Nov 29, 2021 | Customer Experience
If I had a dollar for every time I’ve been in a meeting and heard the words, “Well, the competition does this and is successful..”, well, let’s just say, I’d have over $100. Lol. Rich! Now, I’m not saying there is anything...
by Mark'd by design | Nov 16, 2021 | Customer Experience
First off, what in the world do I mean when I say that your brand may be promising something that you don’t even realize? The answer is two-fold. Your industry has placed expectations in the minds of your people. If you’ve been in your industry or been on...
