by Mark'd by design | Oct 23, 2022 | Customer Experience, Employee relations
I want to introduce you to the concept of designing experiences for your people. Why is designing magical experiences so important? You may think that experiences should happen naturally. That if people feel like it is too forced, the experience will lose its magic....
by Mark'd by design | Sep 20, 2022 | Customer Experience
Start with Why by Simon Sinek is a great pivot from the business standard of prioritizing what or how (though these are important things to know as well), but I think it can be a little confusing to divide out what why we allow to guide our compass. For instance, my...
by Mark'd by design | Jun 28, 2022 | Encouragement for Executives
We all know the old adage, “Fake it till you make it.”, but something that has been a recurring theme in my life that I believe has been to my extreme benefit is facing that thing that is eating at your soul but is also somehow evading being brought to the...
by Mark'd by design | Dec 1, 2021 | Encouragement for Executives
Lately, I’ve allowed the chaos of my environment and life to overrun me mentally. My house is a mess. Dealing with the fallout from my most recent medical issues is simply overwhelming – I have a book as thick as a thesaurus containing bills and records....
by Mark'd by design | Nov 29, 2021 | Customer Experience
If I had a dollar for every time I’ve been in a meeting and heard the words, “Well, the competition does this and is successful..”, well, let’s just say, I’d have over $100. Lol. Rich! Now, I’m not saying there is anything...
