by Mark'd by design | Jul 29, 2023 | Customer Experience, Experiences
A Voyage to The Celtic Cup The other day, I traveled with my husband to Tullahoma, TN. I was looking for an experience to be had when I came across a Google listing for the Celtic Cup. I was immediately excited. Here’s what we experienced. The Aesthetic I loved...
by Mark'd by design | Jul 27, 2023 | Customer Experience, Experiences
Big Door Vineyards: Hidden Gem in White, GA This will be one of the least critical articles I write. My husband and I went to buy a car for me to use for however long my beloved Pepper, a red VW Beetle, remains in the shop. Once we had secured the vehicle, my husband...
by Mark'd by design | Oct 23, 2022 | Customer Experience, Employee relations
I want to introduce you to the concept of designing experiences for your people. Why is designing magical experiences so important? You may think that experiences should happen naturally. That if people feel like it is too forced, the experience will lose its magic....
by Mark'd by design | Sep 20, 2022 | Customer Experience
Start with Why by Simon Sinek is a great pivot from the business standard of prioritizing what or how (though these are important things to know as well), but I think it can be a little confusing to divide out what why we allow to guide our compass. For instance, my...
by Mark'd by design | Jun 28, 2022 | Encouragement for Executives
We all know the old adage, “Fake it till you make it.”, but something that has been a recurring theme in my life that I believe has been to my extreme benefit is facing that thing that is eating at your soul but is also somehow evading being brought to the...
